Store Policies & FAQ
Below you will find a list of our store policies:
In-Stock Orders: (This includes ready-made dickies, shirts, hunt coats and suits purchased from our website or store front. This excludes all custom orders or orders that have been customized or altered in any way.) If you are not satisfied with your purchase, you may return for a refund within 7 days of arrival. Buyer pays the return shipping. Item must be unworn, undamaged, clean and nicely folded in return packaging. Waiting longer than the 7 day time period will cause buyer to forego the allowed return period and we will no longer accept the return.
In-Stock Orders with Alterations: All in-stock items that have been customized in anyway in our shop or elsewhere are final purchase and cannot be returned. Customizing includes: alterations of any kind, any changes made to an item or any embroidery or monogram added to a collar.
Custom Orders: All custom orders are final, except in the case of physical defect to the item. If this is the case, notify Custom Collars Boutique within 7 days of receiving shipment. We are not responsible for any weight gain or loss from the time order was placed, and we measure our items after completion, before we ship out to you to ensure they will fit the measurements on file and as a means of quality control. We would however be happy to help with any alterations needed from weight fluxuations, and buyer will be responsible for alteration cost.
Second Fitting: Our goal is for your custom item to fit excellently, but sometimes this requires a second fitting upon arrival of garment to you. If alterations need to be made, please let Custom Collars Boutique know with 7 days of receiving your custom garment. Alterations can be done in our shop or you can use a local tailor of your choosing for alterations. Please call the number on the information card inside your package to set up alterations if needed. Customer is resonsible for return shipping in the case of needed alterations. Before we can complete alterations, we require garments to be pinned to desired sizing as well as pictures of you in the garment, for our tailors to review and use in the alteration process. We cannot complete alterations with out these required pieces.
Custom Order Timeline: Custom Order Timeline is an approximate lead time. Our lead time is ever changing depending on the season or number of orders in front of yours. We will do everything in our power to have your garment to you in the given lead time, but each item is handmade and we cannot guarantee a specific date under any circumstances. Current lead time is 8+ weeks for semi custom and custom garments.
Return Shipping: Buyer is responsible for all return shipping. Please notify us if you have sent a package to our address so we can be looking for its arrival.